Dear Comrades,
Complaints
regarding delay in delivery or any other service failure in respect of postal
articles including speed post letters, money orders and registered posts are
received from time to time. A statement of complaints received, settled and
settlement percentage with respect to speed post letters, money orders and
registered post for the last three years, i.e., for 2009-10, 2010-11 and
2011-12 is given in Annexure- I, Annexure-II and Annexure- III.
The
volume as well as revenue of Speed Post has continuously increased over the
years. The figures for the last four financial years are as follows:
Speed Post
|
2008-09
|
2009-10
|
2010-11
|
2011-12
|
Volume (in Crore)
|
21.14
|
24.08
|
27.45
|
39.19
|
Revenue (Rs. in Crore)
|
515
|
614
|
749
|
900
|
In
general, mails do not remain unsorted in Regional Sorting Centres except
for exceptional situations like natural calamities or civil disturbances.
The
Department carries out establishment reviews of Post Offices and Sorting Centres periodically
as per set norms and timelines to provide justified staff for delivery and
sorting. Shortages in manpower requirement are met by redeployment or by
engaging outsourced workforce or through overtime till regular recruitment is done.
For
faster processing of mails in sorting centres, Automated Mail Processing Centres have
been set up at four metropolitan cities. To improve delivery services some
measures that have been taken in the recent past include rationalization of
country’s entire mail network, introduction of mechanized delivery and training
to delivery staff to improve their performance.
Source : PIB
