Dear Comrades,
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The network and number of the Speed Post Centres has recently been restructured under Mail Network
Optimization Project of the Department of Posts. Speed Post Centres
are either National Speed Post Sorting Hubs or Intra-Circle Sorting Hubs. There
are 89 National Speed Post Sorting Hubs and 105 Intra Circle Sorting Hubs. A
list of the Hubs, state-wise, is given in the tabular form.
There
is no proposal for creating any new Sorting Hub or Intra-Circle Hub in the year
2012-13.
Department
of Posts takes note of the deficiencies in services and complaints received in
connection with Speed Post service are processed expeditiously and grievances
settled in a time bound manner. The number of complaints received during the
last 3 financial years and the percentage of complaints with respect to the
Speed Post traffic is given as under:
The
Department of Posts has a well established mechanism for prompt disposal of
complaints through Customer Care Centres in all
Postal Divisions.
In
order to improve the quality of Speed Post service across the country the
network has been restructured as stated at (a) above. The Department is shortly
going to commission Automatic Mail Processing Centres
in Delhi and Kolkata to expedite mail processing. In addition end –to-end track
and trace has been provided for Speed Post articles. Above initiatives will
help the Department to compete effectively with the private couriers.
List
of number of National Speed Post Sorting Hubs and Intra Circle Sorting Hubs
State-wise
This
information was given by the Minister of State in the Ministry of
Communications and Information Technology Shri Sachin Pilot in the Lok Sabha today.
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