Thursday, April 18, 2013

India Post set for an IT overhaul

Dear Comrades,

In its bid to add a touch of modernity and stay relevant, India Post has partnered with Tata Consultancy Services, to come up with Core System Integrator (CSI) — a project designed to completely computerise India Post counter operations.
The project will cost the postal department a staggering Rs 1,400 crore and will cover 25,400 post offices all over the country. However, the rural postal network will not be covered.
“The CSI will provide solutions for main and counter operations, HR, personnel and accounts and finance departments. It will not only provide data but also service solutions, a help desk for the employees and a call centre service for the public,” explained Alok Saxena, deputy general director, India Post.
The IT giant will also be responsible for providing training to the employees to familiarise them with the new software. Along with these facilities, 1,000 new ATMs will also be installed, in various parts of the country.
The project has been divided into three parts — pilot, phase 1 and phase 2. The first phase will cover six circles, which include Assam, Karnataka, Maharashtra, Rajasthan, Tamil Nadu and Uttar Pradesh. The second phase will cover the rest of the nation.
CSI will not only include the computerisation of the post offices but will also provide technical support to the post masters in the form of devices that will help them in mail tracking and customer call service.
“The department will give the post masters the devices and TCS will provide the solutions,” said Saxena.
The project launched in September has a deadline of March 31st. “After the last location goes live, which will be in another eighteen months, TCS will take care of maintenance for the next five years. After that, like all government departments, there will be the process of re-tender,” said Saxena.
Related Posts Plugin for WordPress, Blogger...
Related Posts Plugin for WordPress, Blogger...
Related Posts Plugin for WordPress, Blogger...