Dear Comrades,
Refund Rule with effect from 1.7.2013.
. 1.
Definitions. - In these rules, unless the context otherwise requires -
(a)
"clerkage" means a charge levied by a railway administration for the
clerical work rendered by it in the refund of fares;
(b) "destination
station" means the station for which the ticket has been issued;
(c) "RAC
ticket" means a ticket on which a seat has been reserved against
requisition for a berth and a berth may be subsequently provided against
cancellation, if any;
(d)
"fare" includes basic fare, supplementary charge on superfast trains
and reservation fee;
(e)
"reserved ticket" means a journey ticket on which a berth or seat has
been reserved;
(f)
"reservation fee" means the charge, in addition to the fare, levied
by the Railway administration for the reservation of a berth or seat;
g)
"station" means a railway station and includes other reservation
offices or booking offices in the same city;
(h) "station
master" means a railway employee, by whatever name called, having overall
charge of a railway station and includes any other railway employee authorised
to grant refund of fare at a Station;
(i)
"ticket" means a single journey ticket or any half of a return ticket
but does not include a season ticket, an Indrail Pass ticket or a special
ticket for a reserved carriage or a tourist car or saloon, or a special train;
(j)
"ARP" means advance reservation period upto which a reserved ticket
can be booked for a future journey date;
(k)
"confirmed ticket" means a ticket on which a seat or berth has been
reserved;
(l)
"TDR" means ticket deposit receipt issued to the passengers in lieu
of the surrendered ticket, at the station where the ticket has been surrendered
by the passenger;
(m) "tatkal
ticket" means a ticket with shorter advance reservation period, issued to
meet the requirements of those passengers who have to travel at short notice;
(n)
"waitlisted ticket" means a ticket on which no berth or seat has been
allotted.'
2. Levy of clerkage. -
Subject to other
provisions of these rules, station master shall levy a clerkage charge per
passenger for cancellation of unreserved, wait-listed and RAC tickets at the
rate of rupees fifteen for second class (unreserved) and rupees thirty for
second class (reserved) and other classes".
3. Unused
tickets on which no reservation has been made. -
If a ticket on
which no reservation of a seat or berth has been made is presented to the
station master for cancellation, refund of fare shall be made on every such
ticket after deducting the clerkage-
(i) the ticket is
presented for cancellation within three hours of issue of ticket;
(ii) in case of
tickets issued in advance, the ticket is presented upto 2400 hours of the day
preceding the day of journey".
4. Unused
tickets on which reservation has been made.
1.Subject to the
provisions of these rules, if a ticket on which reservation of a seat or berth
has been made is presented by the passenger or his agent to a station master
for cancellation, refund of fare shall be made after deducting cancellation
charges from the fare as follows:-
(a) if the ticket
is presented for cancellation more than forty eight hours in advance of the
scheduled departure of the train, a minimum per passenger cancellation charge
shall be deducted at the flat rate of rupees one hundred and twenty for
airconditioned first class/executive class, rupees one hundred for
airconditioned-II tier/first class, rupees ninety for air conditioned III-tier/
3 economy/airconditioned chair car, rupees sixty for sleeper class and rupees
thirty for second class.
(b) if the ticket
is presented for cancellation between forty eight hours and upto six hours
before the scheduled departure of the train, cancellation charge shall be
twenty five per cent of the fare subject to a minimum of the cancellation
charge referred to in clause(a);
(c) if the ticket
is presented for cancellation within six hours before the scheduled departure
of the train and upto two hours after the actual departure of the train
irrespective of distance, the cancellation charge shall be fifty per cent of
the fare subject to a minimum of the cancellation charge referred to in clause
(a);
and
(d) the passenger
may get the ticket cancelled from any Passenger Reservation System(PRS)
counters or the designated current counters:
Provided that for
the night trains leaving between 21.00 hours and 06.00 hours (actual
departure), refund shall be admissible at the station within first two hours
after the opening of reservation office, in case no current counters are
available at the station originating the journey;
(2) No refund
shall be granted on the reserved ticket if it is surrendered for cancellation
after two hours of the actual departure of the train.
(3) In case, on a
party ticket or a family ticket issued for travel of more than one person, some
persons have confirmed reservation and others are on waiting list, full refund
of fare, less clerkage, shall be admissible for confirmed passengers also provided
that the entire ticket is surrendered for cancellation within six hours before
the scheduled departure of the train and upto two hours after actual departure
of the train".
5. Unused waitlisted or RAC tickets.
(1) If a
waitlisted ticket or RAC ticket is presented for cancellation, refund of fare
shall be made after deducting the clerkage in the following manner, namely:-
(i) the ticket is
presented for cancellation upto three hours after the actual departure of the
train irrespective of the distance;
(ii) the
passenger may get the tickets cancelled from any Passenger Reservation
System(PRS) counters or the designated current counters;
(iii) no refund
of fare shall be granted on RAC ticket or waitlisted ticket after three hours
of the actual departure of the train.
(2) In case no
current counters are available at the station originating the journey for night
trains leaving between 21.00 hours and 06.00 hours (actual departure), refund
of fare shall be admissible at the station within first two hours after the
opening of reservation office.
(3) In remote and
hill areas as identified by the Zonal Railway with the prior approval of the
General Manager and printed in the time table, for night trains leaving between
19.00 hours and 06.00 hours (actual departure) refund shall be admissible at
the station within first two hours after the opening of reservation or booking
office, in case there is no reservation counters or booking office or current
counters available in that area.
(4) Where
confirmed reservation has been provided to RAC or waitlisted ticket holder at
any time upto the final preparation of reservation chart, such ticket shall be
treated as a reserved ticket and cancellation charge shall be payable in
accordance with rule for Unused tickets on which reservation has been made.
5 A. Cancellation of e- tickets.-
(1) The e- ticket
may be booked and cancelled through internet and the refund of fare shall be
credited to the customer's account after deducting the charges applicable.
(2) In case of a
confirmed e-ticket, refund of fare shall be granted in accordance with rule for
Unused tickets on which reservation has been made.
(3) In case of
RAC e-ticket, refund of fare shall be granted in accordance with rule for
unused waitlisted and RAC tickets.
(4) In case of
the waitlisted e-ticket on which status of all the passengers is on waiting
list even after preparation of reservation charts, names of all such passengers
booked on that Passenger Name Record (PNR) shall be dropped from the reservation
chart and refund of fare shall be credited to the customer's account after
deducting the clerkage.
(5) In case on a
party e-ticket or a family e-ticket issued for travel of more than one person,
some persons have confirmed reservation and others are on the list of RAC and
waiting list, then in case of passengers on RAC or waitlisted not travelling, a
certificate has to be obtained from the ticket checking staff to that effect
and refund of fare shall be processed online through TDR, indicating the
details of the certificate issued by ticket checking staff.
(6) The online
TDR shall be filed upto seventy two hours of actual arrival of the train at
passenger's destination and the original certificate issued by the ticket
checking staff is to be sent through post to Indian Railway Catering and
Tourism Corporation (IRCTC).
(7) The fare
shall be refunded by Indian Railway Catering and Tourism Corporation (IRCTC) to
the customer's account after due verification.
(8) In case of
e-tickets (confirmed or RAC), if the reservation charts have been prepared,
online TDR is required to be filed for obtaining refund.
(9) No refund of
fare shall be admissible on e- ticket having confirmed reservation in case the
request for refund is filed online after two hours of the actual departure of
the train.
(10) No refund of
fare shall be admissible on RAC e-tickets in case the request for refund is
filed online after three hours of the actual departure of the train.
5 B. Refund on Tatkal ticket:
1. No refund of
fare shall be admissible on confirmed Tatkal ticket.
2. In case of
Tatkal ticket on waitlist, refund of fare shall be granted in accordance with
rule for unused waitlisted or RAC tickets.
3. In case on a
party Tatkal ticket or a family tatkal ticket issued for travel for more than
one person, some persons have confirmed reservation and others are on waiting
list, full refund of fare, less clerkage, shall be admissible for confirmed
passengers also provided that the entire tatkal ticket is surrendered for
cancellation within six hours before the scheduled departure of the train or
upto two hours of the actual departure of the train.
6. Cancellation charges on multiple journey tickets -
When an unused
ticket involving more than one journey is surrendered for cancellation, the
entire ticket shall be treated as one single journey ticket and refund of fare
of the entire ticket, irrespective of reservation status of different laps of
journeys, shall be granted as per reservation status of first lap of journey,
as under:-
(i) if
reservation status of first lap of journey is confirmed, refund shall be
granted in accordance with rule unused tickets on which reservation has been
made (confirmed tickets) and
(ii) if
reservation status of first lap of journey is RAC or waiting list, refund shall
be granted , in accordance with rule Unused waitlisted or RAC tickets.
Note: The
cancellation charges or clerkage shall be levied only once on the entire amount
of ticket and not separately for each lap of journey.
7. Postponement or preponement of journey on a reserved, RAC or
waitlisted ticket.
(1) The
postponement of journey on confirmed or RAC or waitlisted ticket shall be
allowed in the same class and for the same destination or any higher class by
the same train or by any other train for any subsequent days, subject to
condition that.-
(i) the ticket is
surrendered during the working hours of reservation office and at least forty
eight hours before the scheduled departure of the train in which originally
booked;
(ii) the
confirmed or RAC or waitlisted accommodation is available in the train in which
fresh reservation is required;
(iii) in case of
confirmed ticket, fresh reservation fee for the class for which reservation is
required, is paid; and
(iv) in case of
RAC or waitlisted ticket, clerkage charge is paid.
(2) The
preponement of journey on confirmed or RAC or waitlisted ticket shall be
allowed in the same class and for the same destination or any higher class by
the same train or by any other train for any earlier days, subject to condition
that -
(i) ticket is
surrendered during the working hours of reservation office and at least
forty-eight hours before the scheduled departure of the train in which
originally booked;
(ii) the
confirmed or RAC or waitlisted accommodation is available in the train in which
fresh reservation is required;
iii) in case of
confirmed tickets, fresh reservation fee for the class for which reservation is
required, is paid; and
(iv) in case of
RAC or waitlisted ticket, clerkage charge is paid.
(3) In case of
difference in fares for originally booked journey and revised journey, the
difference of fare shall be refunded or recovered, as the case may be, subject
to the provisions of sub rules (1) and (2) .
(4) The
postponement or preponement of journey under the sub-rule (1) or sub-rule (2)
shall be allowed only once.
(5) The
postponement or preponement of journey on normal train ticket other that Tatkal
ticket shall not be applicable against Tatkal Quota even on payment of Tatkal
charges".
8. Change of journey from lower class to higher class. -
(1) Change of
reservation shall be allowed on a reserved ticket of lower class for higher
class on the same train and day or when reserved for a seat in a class for
reservation of a berth in the same class on the same train and day, without
levying any cancellation charges but on payment of fresh reservation fee for
higher class/berth, provided that -
(i) accommodation
is available, and
(ii) the request
for change is made -
(a) either during
the working hours of reservation office and upto six hours before the scheduled
departure of the train, or
(b) during the
course of journey in the train.;
(2) The change
referred to under sub-rule (1) shall be allowed only once
(3) If the ticket
on which change of reservation has been allowed under sub-rule (1) is
cancelled, cancellation charge shall be payable as follows, namely :-
(a) cancellation
charge as would have been due if the original reservation had been cancelled at
the time when the change of reservation was allowed; and
(b) cancellation
charge due in respect of the altered reservation as if the altered reservation
is a fresh reservation.
9. Non-commencement or missing of journey due to late running
of trains. -
(i) No
cancellation charge or clerkage shall be levied and full fare shall be refunded
to all passengers holding reserved, RAC and waitlisted tickets, if the journey
is not undertaken due to late running of the train by more than three hours of
the scheduled departure of the train from the station commencing the journey
subject to condition that -
(ii) the ticket
is surrendered upto the actual departure of the train;
(iii) in
case of e-tickets, the TDR is filed online before the actual departure of the train for availing full refund.
(2) In case the
ticket is cancelled or surrendered or if the request for refund of fare is
filed online after the actual departure of the train, no refund of fare shall
be admissible.
(3) Where a
passenger holding a ticket, with or without reservation, misses connection for
continuedjourney by another train at any
junction station owing to late running of the train by which he had been
travelling, the fare for the travelled portion shall be retained and the
balance amount of ticket shall be refunded as the fare for untravelled portion,
without levying any cancellation charge or clerkage, if he surrenders the
ticket for such refund within three hours of the actual arrival of the train by
which he had travelled and the refund of fare shall be granted at the junction
station".
10. Cancellation
of tickets where railway administration is unable to provide accommodation.
-
Where a railway
administration is unable to provide accommodation for any reason whatsoever to
passengers holding reserved tickets, no cancellation charge shall be levied and
full refund of fare shall be granted to them if such tickets are surrendered
for refund within three hours from the actual departure of the train:
Provided that
when the train is cancelled due to unforeseen circumstances such as accidents,
breaches and floods, the ticket is surrendered within three days excluding the
scheduled day of departure of the train.
11. Partially used tickets. -
(1) Except as
provided in these rules, no refund shall be granted at a station on a ticket on
which part of the journey has been undertaken.
(2) Where a
passenger terminates the journey enroute, a ticket deposit receipt shall be
issued to the ticket holder by the station master of the station in lieu of
surrender of the ticket and refund shall be admissible in terms of rule for
refund of Passenger Reservation System (PRS) tickets in other circumstances. In
such cases, fare for the travelled portion shall be retained and the balance
amount of the ticket shall be refundable as the fare for the untravelled
portion of journey.
12. Discontinuation of journey due to dislocation of train
services. -
(1) When a train
journey is dislocated enroute due to unforeseen circumstances, such as
accidents, breaches and floods, full fare for the entire booked journey without
any deduction for the travelled portion and without levy of cancellation charge
shall be refunded at the station at which the journey is terminated under the
following circumstances :-
(a) when the
railway is unable to carry the passenger to destination station within a
reasonable time by arranging transhipment or diversion or otherwise; or
(b) when the
passenger is involved in a railway accident and/or injured in the accident and
does not continue his journey; or
(c) in the case
of death or injury to a passenger in a railway accident, the kith and kin of
the passenger have to terminate the journey.
(2) Where the
railway administration offers to carry the passenger to his destination station
by any diverted route or by arranging transhipment or otherwise, and the
passenger is not willing to avail of such an alternative arrangement, fare for
travelled portion shall be retained and the balance amount of ticket shall be
refunded as the fare for untravelled portion, without levying any cancellation
charges, at the station at which the journey has been terminated.
(3) Where the
train journey is dislocated enroute due to bandhs, agitations or rail roko,
fare for travelled portion shall be retained and the balance amount of ticket
shall be refunded as the fare for untravelled portion, without levying any
cancellation charges.
(4) If the
trains, which have separate all-inclusive fare structure on point to point
basis, are terminated at a non-scheduled stoppage of the train and the
passenger is not willing to avail of the alternative arrangement made by the
railway administration to carry the passenger to his destination station, fare
for the distance travelled shall be retained based on the per kilometer fare of
ticket and balance amount shall be refunded as the fare for untravelled portion
of journey.
13. Refund of certain fare on failure to provide air-conditioning
facility in air-conditioned coaches. -
(1) Where the
air-conditioning facility could not be provided for a portion of journey,
refund on tickets issued for air-conditioned coaches shall be granted for such
portion on the following basis, namely :-
(a) if the ticket
is for air-conditioned first class, the difference between the air- conditioned
first class fare and first class fare;
(b) if the ticket
is for air-conditioned sleeper/air-conditioned 3-tier sleeper class, the
difference between air-conditioned sleeper/air-conditioned 3-tier sleeper class
fare and sleeper class fare (Mail and Express);
(c) if the ticket
is for air-conditioned chair car, the difference between air-conditioned chair
car fare and second class fare (Mail and Express);
(d) if the ticket
is for executive class, the difference between the notified executive class
fare for the concerned section and the first class fare (Mail and Express) for
the concerned distance of that section.
(2) The refund of
difference of fare under sub-rule (1) shall be granted at the destination
station on production of the ticket alongwith a certificate from the conductor
or the guard or
the travelling ticket examiner of the train giving particulars of the ticket,
number of the coach and stations between which the air-conditioning facility
was not provided, and is presented within twenty hours of arrival of the train.
14. When passengers are made to travel in lower class for want
ofaccommodation.
If the ticket
holder of a higher class is made to travel in a lower class for want of
accommodation in the class for which the ticket was issued, refund of the
difference between the fare paid and the fare payable for the class in which it
is actually used shall be granted at the destination station or at the originating
station, as the case may be:
Provided that
refund shall be granted at the destination station on production of a
certificate from the conductor or the guard or the travelling ticket examiner
of the train certifying that the holder of the ticket had to travel in a lower
class for want of accommodation in the class for which it was issued and the
ticket, alongwith the above certificate, is presented within two days of the
date of issue of the certificate (excluding the date of issue of the certificate).
15. Lost, misplaced, torn or mutilated tickets: -
(1) No refund of
fare in respect of a lost or misplaced ticket shall be granted.
(2) Refund of
fare shall be granted in respect of a torn or mutilated ticket if its
genuineness and authenticity are verifiable on the basis of the particulars
visible on the face of the ticket.
(3) If the
reservation status of a lost, misplaced, torn or mutilated ticket, at the time
of receipt of the application for issuance of a duplicate ticket for the
purpose of undertaking journey, is confirmed or RAC and that the duplicate
ticket is sought before preparation of reservation chart of the concerned
train, the station master shall issue a duplicate ticket in lieu of the
original ticket on payment of rupees fifty per passenger in case of second and
sleeper class and rupees one hundred per passenger for other classes.
(4) If a
duplicate ticket in lieu of a lost or misplaced reserved ticket is sought after
preparation of reservation chart of the concerned train, it shall be issued on
payment of a charge equivalent to fifty per cent of the total fare.
(5) No duplicate
ticket shall be issued in respect of RAC tickets after preparation of
reservation chart of the concerned train.
(6) If duplicate
ticket in lieu of a torn or mutilated reserved or RAC ticket is sought after
preparation of reservation chart of the concerned train, it shall be issued on
payment of a charge equivalent to twenty-five per cent of the total fare.
(7) A duplicate
ticket in respect of a party coach ticket or a special train ticket shall be
issued upto the time of departure of the train, on payment of a charge
equivalent to ten per cent of the total fare.
(8) No refund of
fare shall be granted in respect of charges paid under sub-rules (3),(4),(5)
and (6) except in cases where the lost or misplaced ticket is traced after the
issuance of a duplicate ticket and presented alongwith the duplicate ticket
before departure of the train and in that case charges collected towards the
issuance of duplicate ticket shall be refunded after deducting five per cent
thereof subject to a minimum deduction of rupees twenty.
(9) In case the
journey is not undertaken, the cancellation charges on the original ticket
shall be determined as specified in these rules.
(10) If the
passenger, who has paid excess charges in train on account of his reserved
ticket or RAC ticket being lost, misplaced, torn or mutilated, makes an
application to a railway administration for grant of refund of the charges paid
in train, the Chief Commercial Manager (Refunds) of that railway administration
may, after making such inquiry as he may deem necessary, grant refund of fare,
total charges realised in the train, after retaining the cancellation charges
at fifty per cent. of a single journey ticket fare per passenger provided that
no one has taken refund earlier on the original ticket".
16. Wait-listed passengers on concession and privilege ticket order
tickets. -
When any person
has purchased a ticket on any concessional order or privilege ticket order, and
is wait-listed for reservation in any train, he shall be entitled to avail of
the same ticket for reservation in any other train on the same date or any
other date, without losing the benefit of concessional fare.
17. Unused portion of return tickets. -
No refund shall
be granted on the unused portion of the concessional return tickets. When a
return ticket is issued without any concession, it shall be treated like two
single journey tickets and the refund shall be granted accordingly.
18.
Refund of fare on unused tickets and freight realised on luggage tickets in
respect of luggage booked on the same ticket in case the journey is not
undertaken. -
(1) Refund of
freight on luggage shall be granted by the station master as under:
|
(a)
|
Luggage is
with-
drawn at
starting
station
|
Luggage ticket
shall be cancelled and freight already
collected shall
be refunded after recovery of wharfage charges, if any, and deduction of
cancellation charge of rupees five per luggage ticket. Journey ticket shall
be endorsed to the effect.
|
|
(b)
|
Luggage already
Dispatched from
the starting
station
|
Freight charges
on weight admissible as free allowance shall be collected and remarks to this
effect endorsed on journey ticket.
|
(2) On production
of journey ticket on which luggage has been booked, the fare shall be refunded
only if bearing the endorsement referred to in sub-rule (1) on the unused
ticket after deducting the cancellation charges or clerkage as per rules.
19. Application for refund of Passenger Reservation System (PRS)
tickets in other circumstances.-
(1) For refund of
fare under circumstances other than those specified in these rules or under
circumstances like 'bandh' or agitations or floods, etc., the passengers could
not reach the reservation counter or station or current counters for
cancellation of tickets, in those cases, a TDR shall be issued to the passenger
and the passenger may apply for refund of fare within ten days from the day of
commencement of journey to the Chief Commercial Manager (Refunds) of the
railway administration under whose jurisdiction the TDR issuing station comes,
enclosing the original TDR.
(2) In the
circumstances specified in sub-rule(1), the TDR shall be issued only upto three
days after the scheduled departure of the train".
*******
Courtesy
: http://karnmk.blogspot.in/
